Formulate an approach to people and processes, using verbal and behavior skills that garner respect from others. Apply techniques that foster trust. Employ strategies that build credibility and consistency.
Identify obstacles in communication. Construct solutions to communication impediments.
Select the optimal method for supplying the necessary information to aid in the development and success of an individual, or the success of the organization. Prepare to deliver constructive, on-going and unemotional feedback.
Creating a Positive Work Environment
Manage contributing factors and barriers to establish a desired culture where employees can develop and thrive. Design an open door policy that works.
Strategy, Goals, Objectives
Use developed communication skills that direct and clarify the activities of a specific population toward a desired outcome. Demonstrate ability to articulate objectives and expectations. Differentiate between verbal and behavior demonstration.
Define multiple styles of communication. Recognize the validity of style differences to prevent the discard of necessary data.
Creating the Team Dynamic
Identify your leadership style using the Blake Mouton Tool. Formulate a development plan that allows you to respond to the organization’s need rather than be limited by your own style. Examine the natural tension that occurs when leadership approaches of Concern for People and Concern for Production are viewed in opposition, and the impact that has on the culture.
Choosing the Right People to Promote
Identify comprehensive set of competencies for a specific position. Assess skill level attainment for individuals in the hiring pool. Develop strategies to ensure the right people are chosen for promotion. Evaluate impact of skill deficiencies for a specific position.
Managing Your Inbox
Explore managing actions relative to priorities. Discuss methods, systems or processes that organize workflow as it hits your radar. Analyze the resource of time in the context of urgent and important.
Identify how to reach a comfort level with change and not be threatened by it. Assess the value of change.
New Role New Perspective
Identify differences between being a member of a team and being the leader of a team. Assess the new perspective, role and focus in leading others. Develop strategies to effectively navigate the new role. Practice desired responses in specific case studies where the new role is challenged.
Explore the impact of resiliency. Analyze the components of a resilient approach. Formulate ways to build resiliency.
Customer First Part 1
Analyze the basis for decisions to treat people respectfully. Prepare to draw from personal experience. Practice prioritizing the customer. Evaluate the cycle of choice and impact.
Customer First Part 2
Examine outcome-focused behavior. Prepare to operate from an objective perspective. Practice focused mindfulness. Integrate professional behavior and representation.
Recognize active listening. Practice positive talk. Assess all aspects of communication, including verbal and non-verbal skills. Construct a plan to be a more effective communicator.
Identify essential strategies for facilitating an effective meeting. Practice time management techniques specifically relevant to a meeting. Apply professional facilitation skills for face to face and teleconference meetings. Appraise the impact of skills, decisions and actions on the value and content of a meeting.
Owning Your Holidays
Examine the process to develop your life compass. Identify strategies to make new or different choices. Review healthy choices for the holiday season.
Apply information gathering skills for a variety of scenarios. Analyze approach to utilizing input.
Owning Your Perception
Assess the significance of communicated information. Formulate a behavior map toward perception goals. Choose the appropriate response or action.
Employ heightened skill development to maximize the accuracy, comprehension and retention of auditory information.
Create and use tools to measure performance (report cards, KPIs, publication, notification). Evaluate performance to goal using tools and data.
Team of Individuals
Identify tactics to create an environment where individuals contribute to their team. Examine the dangers of consensus, the Abilene Paradox, and GroupThink. Analyze constructive management of conflict and disagreement in a team dynamic.
Motivation Part 1
(Self-Motivation, Need Identification) Recognize Maslow’s Hierarchy of Needs. Design a strategy to motivate self based on understanding of meeting needs.
Motivation – Part 2
(Environment) Design a strategy to foster motivation in others based on Maslow’s Theory. Create an environment where motivation can thrive. Employ effective rewards and recognition for performance and behaviors.
Decision Making Essentials
Discuss the process of making a decision. Identify decision-making styles. Recognize steps to confident decision-making. Assess criteria that warrant the escalation of a decision.
Discuss the process of making a decision. Explore discernment’s role in good and timely decisions. Examine the critical thinking skills involved in moving past perceptions to make nuanced evaluations that lead to proper direction of words, actions and resources. Recognize the need and timing for when to involve others. Employ techniques that encourage open dialogue.
Apply strategies that assign responsibility and generate ownership. Create the cultural process that drives accountability throughout the organization.
Demonstrate behaviors and activities that build trust and foster communication. Identify barriers to teamwork and methods to overcome them. Evaluate your impact on others and their impact on you.
Compose communication initiatives and processes to leverage successful outcomes. Employ face saving techniques for all parties. Demonstrate skills and knowledge to gain buy-in from colleagues and members.
Employ tactics that maximize productivity by channeling time, energy and resources appropriately.
Apply constructive communication skills that synthesize multiple and varying perspectives and interests. Apply expansive thinking techniques to increase the options under consideration for problem solving. Appraise the best solution to choose while staying focused on the overall objective.
Attitude is a Choice
Discuss how attitude manifests into behavior. Examine ways to choose your attitude. Select ways to rejuvenate your attitude. Use positive talk to achieve the outcome you want.
Make Every Customer Interaction Count
Identify various profiles and optimal ways to work with each of them. Analyze the basis for decisions to treat people respectfully. Evaluate the cycle of choice and impact. Practice making good service decisions in real life situations.
Relating Through the Generations
Recognize characteristics that pertain to generational differences. Propose methods to bridge gaps when relating to different generations.
Effective Writing Skills
Apply fundamentals of accepted standards of correctness for clarity, credibility and effectiveness in communication. Use a concise and effective style of information delivery that is relevant to the intended audience.
Compose aligned goals that consistently support your stated mission. Design a plan to translate organizational goals into team initiatives. Propose methods to achieve goals.
Calculate effective and efficient use of resources. Assess and evaluate the ongoing management of resources.
Assess career options, skill gaps and development objectives. Appraise key personnel for promotion to ensure the long-term health of the organization.
Organize a strategy that relieves pressure during a difficult situation. Assess what behaviors to validate during or after a conflict. Propose information exchange and action steps that generate common ground and agreement. Select words and behaviors that stay focused on the desired outcome.
Identify the causes of performance-impeding stress. Apply techniques to manage the impact of stressful events.
Organize the process of improvement in your work and in your area. Manage the impact of repeated change in a nimble or continuous improvement environment.
Creativity and Innovation
Practice expansive thinking skills to promote creativity. Design solutions, new ideas and initiatives using imagination.
Discuss methods of empowerment. Apply empowerment techniques for a variety of individuals.
Interviewing & Hiring
Practice professional interviewing techniques. Select a question bank for an open position. Apply skills in identifying the right person for the right job.
Discuss the purpose of a disciplinary cycle. Apply timely and appropriate discipline for corrective behavior. Apply legally responsible termination practices that are in the best interest of the organization.
Apply review of performance as an assessment and development tool.
Employ the use of story telling to connect people with ideas. Construct a process of articulation benefits of desired outcomes or behaviors.
Managing Difficult Employee Situations
Recognize difficult behaviors and their impacts. Apply guiding boundaries for difficult employees. Recognize your role in the process.
Planning and Time Management
Distinguish high priorities from important priorities. Organize processes and structures that maximize combined time resources.
Root Cause Analysis
Practice utilizing analysis tools and reasoning processes. Identify root cause from presumptive, contributing and causal factors. Construct recommendations that align with causal factors.
Recognize the preparation, presentation and follow-through skills needed for an outstanding sales call. Recognize how to hurdle objections, maximize opportunity and consistently exceed sales goals.
Employ proven training techniques for development and knowledge transfer. Examine the four learning styles. Explore the way adults learn compared to the way children learn. Evaluate the success of delivery methods.
Analyze six training tactics: repetition, application, reinforcement, confidence, humility and simulation. Propose methods of incorporating training into informal daily activities. Propose a formalized, structured plan for stated training objectives.
(Culture, Flagship Leadership, Communication Structure) Recognize the differing components and contributions of the entire organization. Compose aligned goals, resources, measurements, directives, behaviors and language that consistently support your stated mission. Identify organization silos and ways to eliminate or mitigate them.
Design change initiatives to achieve goals while minimizing the wear and tear on staff and colleagues. Analyze how you can help others with change through the use of tools (willing and able matrix). Construct an evolved approach to change that inspires confidence in others and facilitates goal attainment.
Recognize how your decisions impact the financial well being of the organization and individuals.
Building Positive Self Esteem
Apply techniques of esteem-building to improve learning, productivity and performance.
Identify barriers to change. Evaluate personal orientation toward change. Plan ways to incorporate opportunity thinking into daily activities.
Differentiate professional behaviors from social conduct. Identify behaviors that impede or facilitate the ability to be promoted, be taken seriously or to participate in activities. Apply behavioral skills of courtesy, objectivity and integrity to demonstrate and elicit loyalty from all work relationships (staff, colleagues, management, customers and vendors).
Leading Outside the Hierarchy
Define what a leader does to achieve results. Examine harnessing the power of others through character, competence and connection. Discuss where, how and why “serving the client” needs to be on the organizational chart. Appraise leading at the right time and the right way.
Eat, Drink and Be Merry (specifically designed for 4th quarter)
Commit to less stress for the holidays. Complete a holiday self-care survey and develop a holiday wellness plan.
Evaluate when action is warranted and proceed with dialing up action-biased behaviors. Estimate right actions for right results. Identify when delegation is the proper course.
Analyze persuasion concepts and techniques. Apply concepts and techniques in a variety of settings. Recognize unpalatable communication aspects that hinder receptiveness. Employ ethical guiding principles when tempted to deviate for the sake of ends justifying means. Organize the selling features of an idea to engender support and commitment of others.
Differentiate between complex and simple problems, and assess the relative importance of problems to appropriately direct focus or resources. Distinguish contributing factors and causal factors from root causes. Utilize a pros and cons technique to aid in the selection of a problem solving course of action.
Compelling and Vital Conversations
Define what constitutes a crucial conversation. Identify your objective for entering the conversation. Explore unproductive approaches and responses to elevated conversations where stakes are high. Apply the tools that contribute to your ability to respond productively.
Examine the experience of gossip in the workplace. Discuss settings prone to generate gossip. Practice individual tactics to reduce gossip.
The Science of Habits
Examine the neurological way habits are formed. Explore how habits can be changed. Identify a habit to change and create a plan to execute.
Recognize the difference made by particular actions. Analyze combined efforts in a unified direction. Assess what specific acts of reciprocity contribute to team coordination. Discuss tactics to attain momentum in operational excellence.
Evaluate deliberate word selection in a variety of scenarios. Explore tactics to instill confidence through a diplomatic approach. Practice refining approach in communication in order to achieve desired outcome.
Identify distracting thoughts among responses to a call to action. Compose selective responses to manage reactions, both internally and externally. Practice productive thinking techniques that improve achievement of desired results.
Examine doing the work versus thinking about the work. Discuss accountability in relationship to execution.
Explore sources and symptoms of conflict. Discuss when a leader should intervene. Examine your specific conflict management style. Evaluate the efficacy and appropriateness of each style. Apply a five-step approach to managing conflict.
Recognize the “stake”. Identify all stakeholders. Develop relationships that promote timely and candid communication. Discriminate needs in order to manage priorities.
Define courage. Identify your objective for entering a crucial conversation. Apply tools that contribute to your ability to respond productively and address difficult issues. Employ tactics to increase courage.
Recognize ambiguity and give examples of its occurrence. Develop a tolerance for operating effectively amid uncertainty when necessary. Model the behavior of a change agent that promotes and contributes to a culture that is able to accept and perform well amid ambiguous circumstances.
Mentor Part 1
Examine the role of mentoring (what you are and what you are not). Measure success as a product of what the mentee is able to do. Explore consistency and clarity in evaluating mentees.
Mentor Part 2
Select the optimal approach for supplying necessary information to aid the development of a mentee. Prepare to give constructive (behavior-changing) and appreciative (behavior-repeated) feedback. Practice positive talk that targets desired outcome.
We are happy to customize any topic for your organization and offer it on-site at your location.