Active Communication
Recognize active listening. Practice positive talk. Assess all aspects of communication, including verbal and non-verbal skills. Construct a plan to be a more effective communicator.

Change Thinking
Identify how to reach a comfort level with change and not be threatened by it. Assess the value of change and make it work for everyone.

Building Respect
Formulate an approach to people and processes, using verbal and behavior skills that garner respect from others.  Apply techniques that foster trust.  Employ strategies that build credibility and consistency.

Communication – Challenges
(Barriers, Boundaries and Detours) Identify obstacles in communication.  Construct solutions to communication impediments.

Communication – Feedback
Select the optimal method for supplying the necessary information to aid in the development and success of an individual, or the success of the organization.  Prepare to deliver constructive, on-going and unemotional feedback.

Communication – Creating a Positive Work Environment
Manage contributing factors and barriers to establish a desired culture where employees can develop and thrive.  Design an open door policy that works.

Communication – Strategy, Goals, Objectives
Use developed communication skills that direct and clarify the activities of a specific population toward a desired outcome.  Demonstrate ability to articulate objectives and expectations.  Differentiate between verbal and behavior demonstration.

Communication – Styles
Define multiple styles of communication.  Recognize the validity of style differences to prevent the discard of necessary data.

Communication – Eliciting Input
Apply information gathering skills for a variety of scenarios.  Analyze approach to utilizing input.

Communication – Perception, Interpretation
Assess the significance of communicated information.  Evaluate the appropriate response or action.

Listening
Employ heightened skill development to maximize the accuracy, comprehension and retention of auditory information.

Motivation – Part 1
(Self-Motivation, Need Identification)
Recognize Maslow’s Hierarchy of Needs.  Design a strategy to motivate self based on understanding of meeting needs.

Motivation – Part 2
(Environment)
Design a strategy to motivation in others based on Maslow’s Theory. Create an environment where motivation can thrive.  Employ effective rewards and recognition for performance and behavior.

Decision Making – Part 1
Identify decision making styles.  Interpret decision making styles.  Recognize steps to confident decision making.

Decision Making – Part 2
Estimate the influence and impact of decisions.  Distinguish among intuition, logic and analysis.  Evaluate judgment based on work examples.

Accountability – Part 1
Apply strategies that assign responsibility and generate ownership.

Accountability – Part 2
Create the cultural process that drives accountability throughout the organization.  Create a report card.

Teamwork – Part 1
Evaluate your impact on others and their impact on you.  Prepare activities that build camaraderie.

Teamwork – Part 2
Demonstrate activities that build trust and foster communication.  Identify barriers to teamwork and methods to overcome them.

Diplomacy
Gain buy-in and instill confidence. Strengthen your skills of bridge building, networking and cooperation. Develop the skill of story-telling to foster agreement.

Prioritization
Employ tactics that maximize productivity by channeling time, energy and resources appropriately.

Problem Solving
Apply constructive communication skills that synthesize multiple and varying perspectives and interests.  Apply expansive thinking techniques to increase the options under consideration for problem solving.  Appraise the best solution to choose while staying focused on the overall objective.

Attitude is a Choice
Formulate ways to rejuvenate your attitude and employ positive talk to achieve the outcome you want. Dare to be happy.

Make Every Customer Interaction Count
Apply a variety of techniques to deal with the broad range of customers from Angry to Zen, both face-to-face and over the phone. Practice your excellent customer service skills.

Relating Through the Generations
Compare generational traits and values in order to bridge communication gaps and build effective working relationships.

Effective Writing Skills
Apply fundamentals of accepted standards of correctness for clarity, credibility and effectiveness in communication.  Use a concise and effective style of information delivery that is relevant to the intended audience.

Goal Setting
Compose aligned goals that consistently support your stated mission.  Evaluate the appropriate goals for others and the means of their achievement.  Design a plan to translate corporate goals into staff initiatives.  Propose methods to achieve corporate goals.

Resource Management
Calculate effective and efficient use of resources.  Assess and evaluate the ongoing management of resources.

Basic Budgeting
Estimate allocation of monies in anticipation of need within the realm of available funds.

Career Development – Self, Direct Reports
(Career Path) Assess career options, skill gaps and development objectives.  Appraise key personnel for promotion to ensure the long term health of the organization.

Conflict Resolution
Construct solution paths between people or organizations.  Propose information exchange and action steps that generate common ground and agreement.  Select words and behaviors that stay focused on the desired outcome.

Stress Management
Identify the causes of performance impeding stress. Apply techniques to manage the impact of stressful events.

Continuous Improvement
Organize the process of improvement in your work and in your area.  Manage the impact of repeated change in a nimble or continuous improvement environment.

Creativity and Innovation
Practice expansive thinking skills to promote creativity.  Design solutions, new ideas and initiatives using imagination.

Empowerment
Discuss methods of empowerment.  Apply empowerment techniques for a variety of individuals.

Interviewing & Hiring
Practice professional interviewing techniques.  Select a question bank for an open position.  Apply skills in identifying the right person for the right job.

Disciplinary Action
Discuss the purpose of a disciplinary cycle.  Apply timely and appropriate discipline for corrective behavior.  Apply legally responsible termination practices that are in the best interest of the organization.

Performance Reviews
Apply review of performance as an assessment and development tool.

Influencing Others
Employ the use of story telling to connect people with ideas.  Construct a process of articulation benefits of desired outcomes or behaviors.

Managing Difficult Employees
Recognize difficult behaviors and their impacts.  Apply guiding boundaries for difficult employees.  Recognize your role in the process.

Planning and Time Management
Distinguish high priorities from important priorities.  Organize processes and structures that maximize combined time resources.

Root Cause Analysis
Practice utilizing analysis tools and reasoning processes. Identify root cause from presumptive, contributing and causal factors. Construct recommendations that align with causal factors.

Sales
Recognize the preparation, presentation and follow-through skills needed for an outstanding sales call. Recognize how to hurdle objections, maximize opportunity and consistently exceed sales goals.

Training Role – Part 1
Employ proven training techniques for development and knowledge transfer.  Formulate in-the-moment development techniques that enhance skills.

Training Role – Part 2
Analyze six training tactics: repetition, application, reinforcement, confidence, humility and simulation.  Propose methods of incorporating training into informal daily activities.  Propose a formalized, structured plan for stated training objectives. 

Analyzing Performance
Create and use tools to measure performance (report cards, KPIs, publication, notification).  Evaluate performance to goal using tools and data.

Defining Function & Goals of Managers/Leaders
(Balancing People & Production) Identify your leadership style using the Blake Mouton Tool.  Formulate a development plan that allows you to respond to the organization’s need rather than be limited by your own style.  Design methods to achieve corporate goals.

Liaison, Mentor, Partner, Behavior Modeling
Apply skills of liaison, mentor and partner as a deliverable.  Dramatize behavior modeling skills.

Alignment
(Culture, Flagship Leadership, Communication Structure)
Recognize the differing components and contributions of the entire organization.  Compose aligned goals, resources, measurements, directives, behaviors and language that consistently support your stated mission.

Process Creation & Efficiency
Assess the efficiency of processes.  Create processes that minimize person-dependent workflow and knowledge.

Leading Change
Design change initiatives to achieve goals while minimizing the wear and tear on staff and colleagues.  Analyze how you can help others with change through the use of tools (willing and able matrix).  Construct an evolved approach to change that inspires confidence in others and facilitates goal attainment.

Fiscal Responsibility
Recognize how your decisions impact the financial well being of the organization and individuals.

Building Confidence
Discern what determines your image and esteem. Understand your internal voice. Focus on skills to improve how you see yourself.

Opportunity Thinking
Cultivate tactics and perspectives to optimize change. When challenges come along, do you see opportunities or obstacles? Explore your resiliency quotient. Use positive talk to support change.

Workplace Etiquette
Differentiate professional behaviors from social conduct. Identify behaviors that impede or facilitate the ability to be promoted, be taken seriously or to participate in activities. Apply behavioral skills of courtesy, objectivity and integrity to demonstrate and elicit loyalty from all work relationships (staff, colleagues, management, customers and vendors).

Eat, Drink and Be Merry
(specifically designed for 4th quarter)
Commit to less stress for the holidays. Complete a holiday self-care survey and develop a holiday wellness plan.

 

We are happy to customize any topic for your organization and offer it on-site at your location.