Road
to Leadership Series
A seven-part series covering the how-to
of developing leadership qualities, from
Communication Styles to Owning Your Perception and
New Role, New Perspective.
Leading
in a Virtual Environment
Explore the skills and tactics needed to
successfully lead virtually.
Discuss employee development and
evaluation in a virtual environment.
Examine organizational practices to
support virtual work, virtual teams and customer
service. Practice
modeling and communicating best practices for
on-camera conduct.
Ensure
Accountability
Employ
an accountability model of expectations, coaching,
trust and ownership.
Apply strategies that assign
responsibility and generate ownership.
Creating
the Team Dynamic
Identify your leadership style using the
Blake Mouton Tool.
Formulate a development plan that allows
you to respond to the organization’s need rather
than be limited by your own style.
Examine the natural tension that occurs
when leadership approaches of Concern for People
and Concern for Production are viewed in
opposition, and the impact that has on the
culture.
Leading
Change Design
change initiatives to achieve goals while
minimizing the wear and tear on staff and
colleagues. Analyze how you can help others
with change through the use of tools (willing and
able matrix). Construct an evolved approach
to change that inspires confidence in others and
facilitates goal attainment.
Science
of Habits
Examine
the neurological way habits are formed.
Explore how they can be changed.
Identify a habit to change and create a
plan to execute.
Customer
First Part One
Analyze the basis for decisions to treat
people respectfully.
Prepare to draw from personal experience.
Practice prioritizing the customer.
Evaluate the cycle of choice and impact.
Customer
First Part Two
Examine outcome-focused behavior.
Prepare to operate from an objective
perspective.
Practice focused mindfulness.
Integrate professional behavior and
representation.
Root
Cause Analysis
Practice utilizing analysis tools and
reasoning processes. Identify root cause from
presumptive, contributing and causal factors.
Construct recommendations that align with causal
factors.
Managing
Difficult Employee Situations
Recognize
difficult
behaviors and their impacts. Apply guiding
boundaries for difficult employees.
Recognize your role in the process.
Goal
Setting Compose
aligned goals that consistently support your
stated mission.
Design a plan to translate organizational
goals into team initiatives. Propose methods
to achieve goals.
Diplomacy
Compose communication initiatives and
processes to leverage successful outcomes.
Employ face saving techniques for all
parties. Demonstrate
skills and knowledge to gain buy-in from
colleagues and members.
Priorities
and Action
Explore
managing
actions relative to priorities.
Discuss methods, systems or processes
that organize workflow as it hits your radar.
Analyze the resource of time in the
context of urgent and important.
Employ tactics that maximize productivity by
channeling time, energy and resources
appropriately.
Problem
Solving Apply constructive
communication skills that synthesize multiple and
varying perspectives and interests. Apply
expansive thinking techniques to increase the
options under consideration for problem
solving. Appraise the best solution to
choose while staying focused on the overall
objective.
Active
Communication
Apply
practiced-to-reflexive
communication skills that deliver a clear,
consistent and productive message. Create
positive talk statements relating to work
environment. Identify and interpret
non-verbal cues.
Building
Respect
Formulate
an approach to people and processes, using verbal
and behavior skills that garner respect from
others. Apply techniques that foster
trust. Employ strategies that build
credibility and consistency.
Motivation
Recognize
Maslow’s Hierarchy of Needs and design a strategy
to motivate self, based on understanding of needs.
Design a strategy to foster motivation in
others and create an environment where motivation
and people can thrive.
Employ effective rewards and recognition
for performance and behavior.
Resiliency
Explore the
impact of resiliency.
Analyze components of a resilient
approach. Formulate
ways to build resiliency.
Strategy,
Goals and Objectives
Develop
communication
skills that direct and clarify the activities of a
specific population toward a desired outcome.
Demonstrate ability to articulate
objectives and expectations.
Attitude
is a Choice
Discuss
how attitude manifests into behavior.
Examine ways to choose your attitude.
Select ways to rejuvenate your attitude.
Use positive talk to achieve the outcome
you want.
Compelling
and Vital Conversations Define what constitutes a crucial conversation.
Identify your objective for entering the
conversation.
Explore unproductive approaches and
responses to elevated conversations where stakes
are high. Apply
the tools that contribute to your ability to
respond productively.
Productive
Thinking
Identify
distracting
thoughts among responses to a call to action.
Compose selective responses to manage
reactions, both internally and externally.
Practice productive thinking techniques
that improve achievement of desired results.
Emotional
Intelligence
Discuss
what constitutes emotional intelligence.
Recognize the impact of emotional
intelligence on our success.
Construct specific steps to improve our
ability to self-manage our emotions and ultimately
our impact on people.
Dealing
With Negativity
Prepare
for
how to navigate another person’s negativity.
Distinguish your reactions,
responsibilities, and role from perception and
feelings. Evaluate when to
manage a conversation versus participate in one.
Establish boundaries.
Objectivity Discuss
how objectivity plays a role in the workplace.
Appraise the benefits of facts, logic and
evidence over impressions, opinion and personal
judgment. Practice
being prepared, realistic, aware and thorough, as
a means to maintain objectivity.
Retaining
Talent
Distinguish
characteristics of top performers.
Employ creative strategies of motivation.
Assess allocation of attention and time
spent with employees. Develop
ownership, belonging, appreciation and challenge
for high potential employees.
Outcome
Focused Communication
Select
goals for specific communication.
Construct a succinct summation of a
message for leveraged retention.
Appraise if the message delivered aligns
with the message intended.
Managing
Conflict
Explore sources and symptoms of conflict.
Discuss when a leader should intervene.
Examine your specific conflict management
style. Evaluate
the efficacy and appropriateness of each style.
Apply a five-step approach to managing
conflict.
Words
Matter
Evaluate deliberate word selection in a
variety of scenarios.
Explore tactics to instill confidence
through a diplomatic approach.
Practice refining approach in
communication in order to achieve desired outcome.
Decision
Making Essentials
Discuss
the process of making a decision.
Identify decision-making styles.
Recognize steps to confident
decision-making.
Assess criteria that warrant the
escalation of a decision.
Decision
Quality
Explore discernment’s role in good and
timely decisions.
Discuss judgment calls in the context of
decision stages.
Examine the critical thinking skills
involved in moving past perceptions to make
nuanced evaluations that lead to proper direction
of words, actions and resources.
Courage
Define
courage. Identify
your objective for entering a crucial
conversation.
Apply tools that contribute to your ability
to respond productively and address difficult
issues.
Employ
tactics to increase courage and employ face saving
techniques for all parties.
Providing Feedback
Employ
powerful
performance feedback techniques to assist team
members in removing barriers to high performance
and goal achievement.
Prepare to give appreciative
(behavior-repeated) and constructive
(behavior-changing) feedback.
Challenge
Limiting Stories
Practice awareness of a limiting story
beginning to launch, either in your head or as
told to you.
Experiment with what questions to ask
yourself that would challenge words that diminish
you. Recognize
information about yourself that you possess that
threatens the ability for you to see your own
potential.
Organizational
Structure
Explore four types of organizational
culture. Summarize
how individuals currently contribute to the
existing culture of your organization.
Assess what behaviors positively
reinforce the organization’s mission and values.
Listening
Employ
heightened skill development to maximize the
accuracy, comprehension and retention of auditory
information.
Teamwork Demonstrate
behaviors and activities that build trust and
foster communication.
Identify barriers to teamwork and methods
to overcome them.
Evaluate your impact on others and their
impact on you.
Unlocking
Potential
Identify ways to remove obstacles.
Examine being possibility-focused versus
prevention-focused.
Assess what needs to happen to capitalize
on opportunities.
Action
Oriented
Evaluate when action is warranted and
proceed with dialing up action-biased behaviors.
Estimate right actions for right results.
Identify when delegation is the proper
course.
Stress
Management
Identify
the causes of impeding stress.
Apply techniques to manage the impact of
stressful events.
Balancing
Stakeholders
Recognize
the “stake”. Identify all stakeholders.
Develop relationships that promote timely and
candid communication. Discriminate needs in
order to manage priorities.
Results
You Want Assess that the results
you might get are the results you want.
Discuss the role of commitment and
discipline in achieving results.
Differentiate wishing and planning.
Free
From Gossip Examine the experience of
gossip in the workplace.
Discuss settings prone to generate
gossip. Practice individual tactics
to reduce gossip.
Critical
Thinking
Explore rigorous logic and evaluative
methods to solve difficult problems.
Recognize issue complexity and personal
biases. Assess
the differences between problems and decisions.
Develop solutions and make
recommendations based on rigorous analysis.
Building
Relationships
Practice investing in key organizational
relationships to cultivate trust, so that
communication, solution-finding and implementation
happen faster. Explore
the balance of being confident, yet still
open-minded. Evaluate
the cycle of choice and impact of your
interactions.
Communication
Challenges
Identify obstacles in communication.
Construct solutions to communication
impediments.
Creating
a Positive Working Environment
Manage contributing factors and barriers
to establish a desired culture where employees can
develop and thrive.
Design an open-door policy that works.
Communication
Styles
Define multiple styles of communication.
Recognize the validity of style
differences to prevent the discard of necessary
data.
Succession
Planning
Identify comprehensive set of
competencies for a specific position.
Assess skill level attainment for
individuals in the hiring pool.
Develop strategies to ensure the right
people are chosen.
Evaluate impact of skill deficiencies for
a specific position.
New
Role New Perspective
Identify differences between being a member
of a team and being the leader of a team.
Assess the new perspective, role and
focus in leading others.
Develop strategies to effectively
navigate the new role.
Practice desired responses in specific
case studies where the new role is challenged.
Meeting
Management Identify
essential strategies for facilitating an effective
meeting. Practice
time management techniques specifically relevant
to a meeting.
Apply professional facilitation skills.
Appraise the impact of skills, decisions
and actions on the value and content of a meeting.
Team
of Individuals
Identify
tactics to create an environment where individuals
contribute to their team.
Examine the dangers of consensus, the
Abilene Paradox, and Group Think.
Analyze constructive management of
conflict and disagreement in a team dynamic.
Make
Every Customer Interaction Count
Identify
various
profiles and optimal ways to work with each of
them. Analyze
the basis for decisions to treat people
respectfully.
Evaluate the cycle of choice and impact.
Practice making good service decisions in
real life situations.
Relating
Through the Generations
Recognize characteristics that pertain to
generational differences.
Propose methods to bridge gaps when
relating to different generations.
Effective
Professional Writing
Apply fundamentals of accepted standards
of correctness for clarity, credibility and
effectiveness in communication.
Use a concise and effective style of
information delivery that is relevant to the
intended audience.
Continuous
Improvement
Organize
the
process of improvement in your work and in your
area. Manage
the impact of repeated change in a nimble or
continuous improvement environment.
Creativity
and Innovation
Practice
expansive
thinking skills to promote creativity.
Design solutions, new ideas and
initiatives using imagination.
Delegation
and Empowerment
Discuss workflows and processes that
warrant delegation.
Examine the need and impact of
empowerment for an organization and for
individuals.
Compare and contrast delegation versus
empowerment.
Discuss methods of empowerment for a
variety of individuals.
Influencing
Others
Employ the use of story-telling to
connect people with ideas.
Construct a process of articulating
benefits of desired outcomes or behaviors.
Alignment
Recognize
the differing components and contributions of the
overall, entire organization.
Compose aligned goals, resources,
measurements, directives, behaviors and language
that consistently support your stated mission.
Identify company silos and ways to
eliminate or mitigate them.
Building
Positive Self Image
Apply techniques of esteem-building to
improve learning, productivity and performance.
Opportunity
Thinking
Identify barriers to change.
Evaluate personal orientation toward
change. Plan
ways to incorporate opportunity thinking into
daily activities.
Professional
Image
Differentiate
professional behaviors from social conduct.
Identify behaviors that impede or
facilitate the ability to be portrayed as a
leader, subject matter expert, or participant in
specific activities.
Apply behavioral skills of courtesy,
objectivity and integrity to demonstrate and
elicit loyalty from all work relationships (staff,
colleagues, management, members and vendors).
Leading
Outside the Hierarchy
Define what a leader does to achieve
results. Examine
harnessing the power of others through character,
competence and connection.
Discuss where, how and why “serving the
client” needs to be on the organizational chart.
Appraise leading at the right time and
the right way.
Managing
Ambiguity
Recognize ambiguity and give examples of
its occurrence.
Develop a tolerance for operating
effectively amid uncertainty when necessary.
Model the behavior of a change agent that
promotes and contributes to a culture that is able
to accept and perform well amid ambiguous
circumstances.
Manages
Complexity
Differentiate
between complex and simple problems, and assess
the relative importance of problems to
appropriately direct focus or resources.
Distinguish contributing factors and
causal factors from root causes.
Utilize a pros and cons technique to aid
in the selection of a problem solving course of
action.
Synchronicity
Recognize the difference made by particular
actions. Analyze combined efforts in a
unified direction. Assess what specific acts
of reciprocity contribute to team
coordination. Discuss tactics to attain
momentum in operational excellence.
Eat,
Drink and Be Merry
Complete
a
holiday self-care survey.
Commit to less stress for the holidays.
Develop a holiday wellness plan.
Persuades
Analyze
persuasion concepts and techniques.
Apply concepts and techniques in a
variety of settings.
Recognize unpalatable communication
aspects that hinder receptiveness.
Employ ethical guiding principles when
tempted to deviate for the sake of ends justifying
means. Organize
the selling features of an idea to engender
support and commitment of others.
Train
the Trainer Series
An eight-part series covering Adult
Instruction, Learning Styles, Training Methods,
Course Creation Parts 1 & 2, Presentation
Skills Parts 1 & 2, and Meeting Facilitation.
Mentoring
Series
A two-part series that examines the role of
mentoring; how to measure success as a product of
what the mentee is able to do.
Explore consistency and clarity in
evaluating mentees.
Prepare to give constructive and
appreciative feedback to target desired outcomes.
Art
of Asking Questions
Identify
what you need to know.
Examine open-ended questions and
affirmative questions.
Assess probing approaches.
Put
a Fork In Me Define professional
burnout. Determine
contributing factors.
Explore burnout prevention and recovery.
Construct sustainable goals.
Change
Thinking
Identify how to reach a comfort level with
change and not be threatened by it.
Assess the value of change.
Realizing
Growth Identify what serves your
current and projected state, as well as what you
have outgrown.
Ask and explore if leaders are doing the
work of their level versus the level below them.
Evaluate if capacity and capability are
aligned from start to end.
We are happy to customize any
topic or series for your organization and offer it
virtually or on-site at your location.