to Leadership Series
A seven-part series covering the how-to
of developing leadership qualities, from
Communication Styles to Owning Your Perception and
New Role, New Perspective.
in a Virtual Environment
Explore the skills and tactics needed to
successfully lead virtually.
Discuss employee development and
evaluation in a virtual environment.
Examine organizational practices to
support virtual work, virtual teams and customer
modeling and communicating best practices for
an accountability model of expectations, coaching,
trust and ownership.
Apply strategies that assign
responsibility and generate ownership.
the Team Dynamic
Identify your leadership style using the
Blake Mouton Tool.
Formulate a development plan that allows
you to respond to the organization’s need rather
than be limited by your own style.
Examine the natural tension that occurs
when leadership approaches of Concern for People
and Concern for Production are viewed in
opposition, and the impact that has on the
change initiatives to achieve goals while
minimizing the wear and tear on staff and
colleagues. Analyze how you can help others
with change through the use of tools (willing and
able matrix). Construct an evolved approach
to change that inspires confidence in others and
facilitates goal attainment.
the neurological way habits are formed.
Explore how they can be changed.
Identify a habit to change and create a
plan to execute.
First Part One
Analyze the basis for decisions to treat
Prepare to draw from personal experience.
Practice prioritizing the customer.
Evaluate the cycle of choice and impact.
First Part Two
Examine outcome-focused behavior.
Prepare to operate from an objective
Practice focused mindfulness.
Integrate professional behavior and
Practice utilizing analysis tools and
reasoning processes. Identify root cause from
presumptive, contributing and causal factors.
Construct recommendations that align with causal
Difficult Employee Situations
behaviors and their impacts. Apply guiding
boundaries for difficult employees.
Recognize your role in the process.
aligned goals that consistently support your
Design a plan to translate organizational
goals into team initiatives. Propose methods
to achieve goals.
Compose communication initiatives and
processes to leverage successful outcomes.
Employ face saving techniques for all
skills and knowledge to gain buy-in from
colleagues and members.
actions relative to priorities.
Discuss methods, systems or processes
that organize workflow as it hits your radar.
Analyze the resource of time in the
context of urgent and important.
Employ tactics that maximize productivity by
channeling time, energy and resources
Solving Apply constructive
communication skills that synthesize multiple and
varying perspectives and interests. Apply
expansive thinking techniques to increase the
options under consideration for problem
solving. Appraise the best solution to
choose while staying focused on the overall
communication skills that deliver a clear,
consistent and productive message. Create
positive talk statements relating to work
environment. Identify and interpret
an approach to people and processes, using verbal
and behavior skills that garner respect from
others. Apply techniques that foster
trust. Employ strategies that build
credibility and consistency.
Maslow’s Hierarchy of Needs and design a strategy
to motivate self, based on understanding of needs.
Design a strategy to foster motivation in
others and create an environment where motivation
and people can thrive.
Employ effective rewards and recognition
for performance and behavior.
impact of resiliency.
Analyze components of a resilient
ways to build resiliency.
Goals and Objectives
skills that direct and clarify the activities of a
specific population toward a desired outcome.
Demonstrate ability to articulate
objectives and expectations.
is a Choice
how attitude manifests into behavior.
Examine ways to choose your attitude.
Select ways to rejuvenate your attitude.
Use positive talk to achieve the outcome
and Vital Conversations Define what constitutes a crucial conversation.
Identify your objective for entering the
Explore unproductive approaches and
responses to elevated conversations where stakes
are high. Apply
the tools that contribute to your ability to
thoughts among responses to a call to action.
Compose selective responses to manage
reactions, both internally and externally.
Practice productive thinking techniques
that improve achievement of desired results.
what constitutes emotional intelligence.
Recognize the impact of emotional
intelligence on our success.
Construct specific steps to improve our
ability to self-manage our emotions and ultimately
our impact on people.
how to navigate another person’s negativity.
Distinguish your reactions,
responsibilities, and role from perception and
feelings. Evaluate when to
manage a conversation versus participate in one.
how objectivity plays a role in the workplace.
Appraise the benefits of facts, logic and
evidence over impressions, opinion and personal
being prepared, realistic, aware and thorough, as
a means to maintain objectivity.
characteristics of top performers.
Employ creative strategies of motivation.
Assess allocation of attention and time
spent with employees. Develop
ownership, belonging, appreciation and challenge
for high potential employees.
goals for specific communication.
Construct a succinct summation of a
message for leveraged retention.
Appraise if the message delivered aligns
with the message intended.
Explore sources and symptoms of conflict.
Discuss when a leader should intervene.
Examine your specific conflict management
the efficacy and appropriateness of each style.
Apply a five-step approach to managing
Evaluate deliberate word selection in a
variety of scenarios.
Explore tactics to instill confidence
through a diplomatic approach.
Practice refining approach in
communication in order to achieve desired outcome.
the process of making a decision.
Identify decision-making styles.
Recognize steps to confident
Assess criteria that warrant the
escalation of a decision.
Explore discernment’s role in good and
Discuss judgment calls in the context of
Examine the critical thinking skills
involved in moving past perceptions to make
nuanced evaluations that lead to proper direction
of words, actions and resources.
your objective for entering a crucial
Apply tools that contribute to your ability
to respond productively and address difficult
tactics to increase courage and employ face saving
techniques for all parties.
performance feedback techniques to assist team
members in removing barriers to high performance
and goal achievement.
Prepare to give appreciative
(behavior-repeated) and constructive
Practice awareness of a limiting story
beginning to launch, either in your head or as
told to you.
Experiment with what questions to ask
yourself that would challenge words that diminish
information about yourself that you possess that
threatens the ability for you to see your own
Explore four types of organizational
how individuals currently contribute to the
existing culture of your organization.
Assess what behaviors positively
reinforce the organization’s mission and values.
heightened skill development to maximize the
accuracy, comprehension and retention of auditory
behaviors and activities that build trust and
Identify barriers to teamwork and methods
to overcome them.
Evaluate your impact on others and their
impact on you.
Identify ways to remove obstacles.
Examine being possibility-focused versus
Assess what needs to happen to capitalize
Evaluate when action is warranted and
proceed with dialing up action-biased behaviors.
Estimate right actions for right results.
Identify when delegation is the proper
the causes of impeding stress.
Apply techniques to manage the impact of
the “stake”. Identify all stakeholders.
Develop relationships that promote timely and
candid communication. Discriminate needs in
order to manage priorities.
You Want Assess that the results
you might get are the results you want.
Discuss the role of commitment and
discipline in achieving results.
Differentiate wishing and planning.
From Gossip Examine the experience of
gossip in the workplace.
Discuss settings prone to generate
gossip. Practice individual tactics
to reduce gossip.
Explore rigorous logic and evaluative
methods to solve difficult problems.
Recognize issue complexity and personal
the differences between problems and decisions.
Develop solutions and make
recommendations based on rigorous analysis.
Practice investing in key organizational
relationships to cultivate trust, so that
communication, solution-finding and implementation
happen faster. Explore
the balance of being confident, yet still
the cycle of choice and impact of your
Identify obstacles in communication.
Construct solutions to communication
a Positive Working Environment
Manage contributing factors and barriers
to establish a desired culture where employees can
develop and thrive.
Design an open-door policy that works.
Define multiple styles of communication.
Recognize the validity of style
differences to prevent the discard of necessary
Identify comprehensive set of
competencies for a specific position.
Assess skill level attainment for
individuals in the hiring pool.
Develop strategies to ensure the right
people are chosen.
Evaluate impact of skill deficiencies for
a specific position.
Role New Perspective
Identify differences between being a member
of a team and being the leader of a team.
Assess the new perspective, role and
focus in leading others.
Develop strategies to effectively
navigate the new role.
Practice desired responses in specific
case studies where the new role is challenged.
essential strategies for facilitating an effective
time management techniques specifically relevant
to a meeting.
Apply professional facilitation skills.
Appraise the impact of skills, decisions
and actions on the value and content of a meeting.
tactics to create an environment where individuals
contribute to their team.
Examine the dangers of consensus, the
Abilene Paradox, and Group Think.
Analyze constructive management of
conflict and disagreement in a team dynamic.
Every Customer Interaction Count
profiles and optimal ways to work with each of
the basis for decisions to treat people
Evaluate the cycle of choice and impact.
Practice making good service decisions in
real life situations.
Through the Generations
Recognize characteristics that pertain to
Propose methods to bridge gaps when
relating to different generations.
Apply fundamentals of accepted standards
of correctness for clarity, credibility and
effectiveness in communication.
Use a concise and effective style of
information delivery that is relevant to the
process of improvement in your work and in your
the impact of repeated change in a nimble or
continuous improvement environment.
thinking skills to promote creativity.
Design solutions, new ideas and
initiatives using imagination.
Discuss workflows and processes that
Examine the need and impact of
empowerment for an organization and for
Compare and contrast delegation versus
Discuss methods of empowerment for a
variety of individuals.
Employ the use of story-telling to
connect people with ideas.
Construct a process of articulating
benefits of desired outcomes or behaviors.
the differing components and contributions of the
overall, entire organization.
Compose aligned goals, resources,
measurements, directives, behaviors and language
that consistently support your stated mission.
Identify company silos and ways to
eliminate or mitigate them.
Positive Self Image
Apply techniques of esteem-building to
improve learning, productivity and performance.
Identify barriers to change.
Evaluate personal orientation toward
ways to incorporate opportunity thinking into
professional behaviors from social conduct.
Identify behaviors that impede or
facilitate the ability to be portrayed as a
leader, subject matter expert, or participant in
Apply behavioral skills of courtesy,
objectivity and integrity to demonstrate and
elicit loyalty from all work relationships (staff,
colleagues, management, members and vendors).
Outside the Hierarchy
Define what a leader does to achieve
harnessing the power of others through character,
competence and connection.
Discuss where, how and why “serving the
client” needs to be on the organizational chart.
Appraise leading at the right time and
the right way.
Recognize ambiguity and give examples of
Develop a tolerance for operating
effectively amid uncertainty when necessary.
Model the behavior of a change agent that
promotes and contributes to a culture that is able
to accept and perform well amid ambiguous
between complex and simple problems, and assess
the relative importance of problems to
appropriately direct focus or resources.
Distinguish contributing factors and
causal factors from root causes.
Utilize a pros and cons technique to aid
in the selection of a problem solving course of
Recognize the difference made by particular
actions. Analyze combined efforts in a
unified direction. Assess what specific acts
of reciprocity contribute to team
coordination. Discuss tactics to attain
momentum in operational excellence.
Drink and Be Merry
holiday self-care survey.
Commit to less stress for the holidays.
Develop a holiday wellness plan.
persuasion concepts and techniques.
Apply concepts and techniques in a
variety of settings.
Recognize unpalatable communication
aspects that hinder receptiveness.
Employ ethical guiding principles when
tempted to deviate for the sake of ends justifying
the selling features of an idea to engender
support and commitment of others.
the Trainer Series
An eight-part series covering Adult
Instruction, Learning Styles, Training Methods,
Course Creation Parts 1 & 2, Presentation
Skills Parts 1 & 2, and Meeting Facilitation.
A two-part series that examines the role of
mentoring; how to measure success as a product of
what the mentee is able to do.
Explore consistency and clarity in
Prepare to give constructive and
appreciative feedback to target desired outcomes.
of Asking Questions
what you need to know.
Examine open-ended questions and
Assess probing approaches.
a Fork In Me Define professional
Explore burnout prevention and recovery.
Construct sustainable goals.
Identify how to reach a comfort level with
change and not be threatened by it.
Assess the value of change.
Growth Identify what serves your
current and projected state, as well as what you
Ask and explore if leaders are doing the
work of their level versus the level below them.
Evaluate if capacity and capability are
aligned from start to end.
We are happy to customize any
topic or series for your organization and offer it
virtually or on-site at your location.